Back to the top
NAA legal webinars are free training guides for NAA Click & Lease users, covering best practices for utilizing the NAA lease forms. Each webinar addresses recent legislative updates, frequently asked questions, and common errors as detailed by NAA’s local counsel.
As always, we recommend you work with your local counsel to review all operational procedures and lease forms as the information provided in this webinar is not legal advice, and should not be treated as such.
Back to the top
Primary Contact Admin (PCA) Users can do the following:
PCAs can view all properties, invoices, and Users. PCAs can order new licenses, cancel an existing license, or edit a property information. They can give Users different access levels (none, basic or admin) and can grant Basic Users property access. The PCA is NAA’s main contact for Click & Lease Center correspondence (transfer requests and access requests). PCAs cannot remove themselves from a management company without contacting NAA.
Admin Users can do the following:
Admin Users can view all properties, invoices, and users. Admin Users can order new licenses, cancel an existing license, edit a property information and initiate, approve, and cancel transfer requests. They can give users different access levels (None, Basic or Admin) and can grant Basic Users property access. Admins can remove themselves from the management company.
There are two types of Basic User:
Basic Users can view properties but can’t edit, create new, initiate, or approve transfers, or change account information. Basic users can view invoices and pay them through the portal.
Basic Users with specific property access can order Click & Lease, edit property information, and initiate transfers for the specific properties to which they are assigned by the Primary Contact Admin.
Basic Users can change the management company they are currently employed by. Go to the Click & Lease Center and click on the Manage Users tab, click on the Change Management Company button in the right-hand corner and follow the prompts to select and change to a new Management Company.
Primary Contact Users need to contact the Client Solutions Center at 833-86-MYNAA (833-866-9622) or email at clientsolutions@naahq.org to make changes to the management company account.
If you need to update the address, phone number or email on your personal account please log into Community Hub, your personal snapshot and edit the information there.
View your personal snapshot.
Click Manage properties, click add property and search for the property you wish to add to your company.
Click Manage properties, click add property and search for the property you wish to add to your company.
Add Properties - Log into NAA Services – Click & Lease Center, click on manage properties, click add property and create a new property or search for an existing property.
Edit Properties – Log into NAA Services – Click & Lease Center, click on manage properties, select an existing property from your list and click edit. This will allow you to make edits to the current property information listed.
If the account is active and the user has a defined time-period to resolve any items
30 days to become a member and have membership verified by local NAA affiliate, and 60 days to pay invoice.
Suspended
A property is suspended when NAA Click & Lease access is disabled due to outstanding items not being resolved. Properties can be suspended for outstanding AR or Non-Membership with NAA or a local apartment association.
Eligible
A new property can be processed for ordering.
Pending
Waiting on Blue Moon to activate account.
Active
There are no membership or payment items to resolve, and NAA Click & Lease program is active.
Ineligible
Property is located in Texas and must be ordered through Blue Moon Software, or it is part of a Bundled Small Property Package. For assistance, contact NAA Client Solutions Center at 833-86-MYNAA (833-866-9622).
Back to the top
Any property listed as a non-member in the NAA Network must become a member of its local affiliate within thirty (30) days of placing their order, or NAA will suspend access to their account for non-compliance. Find your local NAA affiliate by clicking here.
Any member property with an outstanding NAA Click & Lease invoice balance aged greater than sixty (60) days will have its access suspended for non-payment. Contact NAA's Client Solutions Center at 833-86-MYNAA (9622) to make a payment. Please ensure the accuracy of your property's email billing address to receive annual invoices. This information can be updated in NAA's Click & Lease Center. Any delay in receiving invoices due to inaccurate information is the sole responsibility of the management company/property, which includes the transition of management companies.
Properties added to or removed from a Bundled Property Package will be reflected in an updated unit count upon the following year’s renewal invoice unless the update occurs during the invoicing period (date of invoice through invoice due date). Changes will appear on the current invoice if the request is during the invoicing period.
Transfer requests are handled through the Click & Lease Services Center. All open invoices transfer with the account, and the new management company is responsible for paying all open invoices.
You can request a transfer of a property account with these steps:
Refunds may only be issued if an account is new and unused, closed and the request is made during the invoicing period (date of invoice through invoice due date).