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Resources

Additional resources for customers already using NAA Click & Lease
NAA Click & Lease Center
Legal Webinars
Users
Account
Policies

Legal Webinars

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NAA legal webinars are free training guides for NAA Click & Lease users, covering best practices for utilizing the NAA lease forms. Each webinar addresses recent legislative updates, frequently asked questions, and common errors as detailed by NAA’s local counsel.

 

As always, we recommend you work with your local counsel to review all operational procedures and lease forms as the information provided in this webinar is not legal advice, and should not be treated as such.

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Users

Add a user in Click & Lease Center

If user does not have an existing NAA account, please create an account on the NAA website. If the user has an existing NAA account, log into the Click & Lease Center. The user will be asked to provide the name of the management company they are associated with, and an email will be sent to the Primary Contact Admin of that company to approve or deny access to the user.

How to grant different access types

A Primary Contact Admin (PCA) or an Admin can go to the manage users tab and view the list of Users associated with the management company. There is an edit access button to the right of the User’s name.

User Types & Access

Primary Contact Admin (PCA) Users can do the following:

 

PCAs can view all properties, invoices, and Users. PCAs can order new licenses, cancel an existing license, or edit a property information. They can give Users different access levels (none, basic or admin) and can grant Basic Users property access. The PCA is NAA’s main contact for Click & Lease Center correspondence (transfer requests and access requests). PCAs cannot remove themselves from a management company without contacting NAA.

Admin Users can do the following:

 

Admin Users can view all properties, invoices, and users. Admin Users can order new licenses, cancel an existing license, edit a property information and initiate, approve, and cancel transfer requests. They can give users different access levels (None, Basic or Admin) and can grant Basic Users property access. Admins can remove themselves from the management company.

There are two types of Basic User:

 

Basic Users can view properties but can’t edit, create new, initiate, or approve transfers, or change account information. Basic users can view invoices and pay them through the portal.

 

Basic Users with specific property access can order Click & Lease, edit property information, and initiate transfers for the specific properties to which they are assigned by the Primary Contact Admin.

How to edit management company information

Basic Users can change the management company they are currently employed by. Go to the Click & Lease Center and click on the Manage Users tab, click on the Change Management Company button in the right-hand corner and follow the prompts to select and change to a new Management Company.


Primary Contact Users need to contact the Client Solutions Center at 833-86-MYNAA (833-866-9622) or email at clientsolutions@naahq.org to make changes to the management company account.


If you need to update the address, phone number or email on your personal account please log into Community Hub, your personal snapshot and edit the information there.

Invoices and Payment

Invoices can be viewed and paid directly from the View Invoices tab in the Click & Lease Center. Payment can be made via a credit card or using an eCheck.

Cancel your Click & Lease subscription

To cancel your NAA Click & Lease subscription, submit a cancellation form. If a member property requests an account(s) be closed, the closure will take place within 24 hours of the effective date. Closed accounts cannot be reopened for any reason. All closures are final. A cancellation should not be requested if a request for an account transfer is anticipated. Once an account is closed if the member property desires to use the NAA Click & Lease program a new order must be placed.

Remove a suspension from your account

All properties with invoices aged greater than sixty (60) days from date of invoice will be placed on hold. A hold means the property is not able to access lease forms, document storage, or generate new leases. Please contact our Client Solutions Center at 833-86-MYNAA (833-866-9622) to make a payment by check or credit card to remove the suspension and resume access to NAA Click & Lease.

For all Customer Service-related inquiries

Call: 833-86-MYNAA or at (703) 518-6141
Email: clientsolutions@naahq.org

For inquiries related to the content of NAA’s Click & Lease Forms

Please contact the NAA Lease Department at leasedepartment@naahq.org.

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Account

View your NAA account information

Visit your personal snapshot

View your NAA account information

About cancelled accounts

  • If an invoice remains unpaid after ninety (90) days from date of invoice, the account will be cancelled and closed. This means the property will no longer have access to NAA Click & Lease forms, and any default settings and stored forms on their account will be deleted.
  • Once an account is cancelled, a property must re-order the NAA Click & Lease program and set up and default settings.
  • To prevent cancellation of your account, please contact our Client Solutions Center at 833-86-MYNAA (833-866-9622) to make a payment by check or credit card to remove a suspension from your account and resume access to NAA Click & Lease.

Link a property to your company

Click Manage properties, click add property and search for the property you wish to add to your company.

  • If the property has an active license with another management company, you will be prompted to initiate a license transfer for the property.
  • If the property does not currently have an active license but is managed/owned by another management company, you will be prompted to initiate a management transfer.
  • If the property does not have an active license or is not listed as an existing property, please create a new property.

Transfer a property from one management company to another

Click Manage properties, click add property and search for the property you wish to add to your company.

  • If the property does not currently have an active license but is managed/owned by another management company, you will be prompted to initiate a management transfer.

Add or edit properties

Add Properties - Log into NAA Services – Click & Lease Center, click on manage properties, click add property and create a new property or search for an existing property.

 

Edit Properties – Log into NAA Services – Click & Lease Center, click on manage properties, select an existing property from your list and click edit. This will allow you to make edits to the current property information listed.

Property Statuses

If the account is active and the user has a defined time-period to resolve any items

30 days to become a member and have membership verified by local NAA affiliate, and 60 days to pay invoice.

 

Suspended

A property is suspended when NAA Click & Lease access is disabled due to outstanding items not being resolved. Properties can be suspended for outstanding AR or Non-Membership with NAA or a local apartment association.

 

Eligible

A new property can be processed for ordering.

 

Pending

Waiting on Blue Moon to activate account.

 

Active

There are no membership or payment items to resolve, and NAA Click & Lease program is active.

 

Ineligible

Property is located in Texas and must be ordered through Blue Moon Software, or it is part of a Bundled Small Property Package. For assistance, contact NAA Client Solutions Center at 833-86-MYNAA (833-866-9622).

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Policies

Suspension of Account for Membership Non-Compliance

Any property listed as a non-member in the NAA Network must become a member of its local affiliate within thirty (30) days of placing their order, or NAA will suspend access to their account for non-compliance. Find your local NAA affiliate by clicking here.

Suspension of Account for Non-Payment

Any member property with an outstanding NAA Click & Lease invoice balance aged greater than sixty (60) days will have its access suspended for non-payment. Contact NAA's Client Solutions Center at 833-86-MYNAA (9622) to make a payment. Please ensure the accuracy of your property's email billing address to receive annual invoices.  This information can be updated in NAA's Click & Lease Center. Any delay in receiving invoices due to inaccurate information is the sole responsibility of the management company/property, which includes the transition of management companies.

 

Adjustment to Bundled Property Package Account

Properties added to or removed from a Bundled Property Package will be reflected in an updated unit count upon the following year’s renewal invoice unless the update occurs during the invoicing period (date of invoice through invoice due date). Changes will appear on the current invoice if the request is during the invoicing period.

Adjustment to Package Type

Once an order has been placed in the Click & Lease Center the package type cannot be changed. If you need to change a package type you must close your existing account and place a brand-new order in the Click & Lease Center.

Adjustment to Unit Count

The management company's responsibility is to ensure all unit counts are correct before submitting an order for NAA Click & Lease. If an order is submitted in the NAA Click & Lease Center with an incorrect unit count, we will not be able to regenerate another invoice. If a new invoice is needed before the invoice due date, the management company would need to close the account and reorder a new account license. If an adjustment to the unit count is needed after the invoice due date, it will apply to next year's renewal.

Cancellation of Account for Non-Payment

A property’s account will be cancelled for non-payment when their invoice has aged greater than ninety (90) days and their account has been suspended for at least thirty (30) days. Cancelled accounts cannot be reopened. If the member property desires to use the NAA Click & Lease program after the account is closed a new order must be placed.

Closure of Account at Member’s Request

If a member property requests an account(s) be closed, the closure will take place within 24 hours of the effective date. Closed accounts cannot be reopened for any reason. All closures are final. A cancellation should not be requested if a request for an account transfer is anticipated. Once an account is closed if the member property desires to use the NAA Click & Lease program a new order must be placed. Closure request must be submitted via the cancellation form that can be foundÔÇ»here.

Account Transfers

Transfer requests are handled through the Click & Lease Services Center. All open invoices transfer with the account, and the new management company is responsible for paying all open invoices.

You can request a transfer of a property account with these steps:

  • Log into the Click & Lease Services Center.
  • Select Manage Properties.
  • At the top right of the screen, select Add Property.
  • Search the property you would like to add.
  • Once you've found the property in the list, select the property to continue.
  • You will be redirected to a transfer request screen to start the transfer.
  • Submit a Property Transfer Request
How To Submit a Property Transfer Request

Receipt of Overpayment

All overpayments will be refunded, and a $25 admin fee will be taken out of total amount.

Refund of Payment

Refunds may only be issued if an account is new and unused, closed and the request is made during the invoicing period (date of invoice through invoice due date).

  • Refunds by credit card are processed within 3 business days.
  • Refunds by check and ACH are processed within 6-8 weeks.
  • Refunds by wire are processed within 2 business days.
  • Rush Items: Wire transfers can be processed only for rush items and $100 flat fee is charged per transaction.